If an item is missing or damaged from your Same-Day Delivery order, you can initiate a return through the Return Center for eligible items.
- Go to your Order History on your BJs.com online account and select the order you wish to return.
- If the item is eligible for return, you’ll see a “Return Order” button. Click on it, and you’ll be guided through the return process step-by-step.
Please note: For certain large or high-value items, returns must be made in-club for a refund or exchange.
If you need further assistance, Chat with us or send us an email at customercare@bjs.com for help with your purchase.