We're currently experiencing very high chat and call volumes, resulting in unusually long wait times. Please try searching our help center for answers to general questions.
Notice: For the safety of our Members and Team Members, until further notice our Clubs will not be accepting any paper coupons beginning on March 30, 2020. Coupon savings are not going away. BJ's coupons from the BJ's Savings Book are now clipless and will be automatically applied at checkout in-Club and online. Manufacturer-published coupons are still available to download in our mobile app and on BJs.com.
The current wait time for phone calls is between 55-70 mins and longer at peak times. Please consider using Live Chat (Monday - Friday 8am - 7pm, Saturday 8am - 6pm and Sunday 12pm - 6pm EST) for faster assistance.