If your order arrived with missing parts, follow these steps for eligible items:
Check the manual: If the product has a user manual, please refer to the parts list in the manual and contact the manufacturer directly for missing parts. You can find their contact information in the manual.
Missing manual: If you don’t have the manual, let us know, and we’ll help provide a copy if available. Chat with us or send us an email at customercare@bjs.com for assistance.
Part replacement eligibility: Please note that parts will only be replaced based on the original structure of the item. Personal modifications cannot be accommodated.
Further assistance: If the manufacturer does not respond or you cannot locate the manual, contact us for further help. We may need to escalate the issue to our team for additional support. Chat with us or send us an email at customercare@bjs.com.