Shipping My Order
- How can I check the status of my BJs.com order?
- My tracking information says my package was delivered, but I do not have it
- What is over-the-threshold delivery and how does it affect my order?
- Why can't I ship my BJs.com order to California?
- What do the delivery time frames indicate?
- What is standard delivery?
Placing an Order
- How do I place an order on BJs.com?
- Purchasing Alcohol on BJs.com
- Why are some prices hidden on BJs.com?
- Have questions on canceled or out-of-stock items?
- Is there a limit as to how many items I can order?
- Can I place a deli order online?
Managing Your Order
Cancellations and Returns
- Why did my online return expire?
- How do I return an item(s) I purchased on BJs.com?
- What should I do if my order arrives damaged?
- Why was my BJs.com order cancelled?
- Can I return a BJs.com item in-club?
- How do I cancel my BJs.com order?
General
- How do I receive your special offers by email?
- There is an incorrect price shown on BJs.com. Can it be honored?
- I forgot my BJs.com password or email address. What should I do?
- Is it possible to download a receipt from a previous order?
- Are BJs.com orders eligible for tax-free status during state sales tax holidays?
- How do BJs.com subscriptions work?